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Frequently Asked Questions
Items and sizes
SIZE CHART
You’ll find our detailed Size Chart on every product page, making it easy to choose your perfect fit. It outlines the body measurements that correspond to each size, so you can confidently select the one that suits you best. Simply click on your preferred size to view the exact measurements and ensure a more accurate choice.
CALCULATE MY SIZE
For a more tailored experience, our Calculate My Size tool is also available on every item’s page. By entering your personal measurements, the tool recommends the size that will fit you best—taking the guesswork out of sizing. It’s designed to help you find a gown that looks stunning and feels like it was made just for you. After you place an order one of our team members will reach you to get your measurements and heigh to make sure that pieces will fit you perfectly.
Our best-selling styles are typically in stock in all sizes. If you need your item within 2 weeks, please reach out to us at info@voirbride.com to confirm availability. To help us assist you faster, kindly include the dress name, size you're interested in, and your location. Our customer support team will be happy to check stock and provide you with accurate information.
Express shipping is available at checkout page
All of our pieces are handmade and custom-crafted to ensure the perfect fit. After you place your order, a member of our team will reach out via email or message within 24 to 48 hours after placed order to collect your measurements and height.
When youp lacing order, simply select the size you typically wear.
Refund and Exchange
As all of our pieces are custom-made to your measurements, we do not offer returns on these pieces. However, we want you to feel completely confident with your order. That’s why we offer a one-time complimentary exchange if your robe doesn’t fit the way you’d like.
If any adjustments are needed, simply reach out to us within 3 days of receiving your order. Our team will guide you through the exchange process and ensure your piece fits just right. Please note that the item must be unworn, in original condition, and with all tags attached.
To start or cancel your exchange request, please contact us at info@voirbride.com
Shipping
We proudly deliver worldwide and strive to make sure your order reaches you
Domestic Shipping (USA & Canada)
Shipping is free within the USA and Canada.
Shipping to the Middle East
For orders to Saudi Arabia, the United Arab Emirates, and Qatar, a flat shipping fee of $45 applies.
International Shipping
For all other international destinations, we offer a flat rate of $50.
Shipping Restrictions
Any shipping restrictions or limitations for your address will be clearly displayed during the checkout process, so you’ll know right away if there are any issues with delivery to your location.
We're committed to providing a smooth and reliable shopping experience from start to finish. If you have any questions about shipping to your location, feel free to contact our customer support team at info@voirbride.com for personalized assistance
We provide reliable shipping worldwide, with both standard and express options to suit your needs.
Domestic Shipping (USA & Canada)
– Free. Includes up to 3 weeks for production and 2–8 business days for delivery.
– $45. Available only if the item is in stock. Please contact us at info@voirbride.com before placing your order to confirm availability in your size. Once confirmed, your order will be processed in 1 business day and delivered the next business day via UPS or FedEx.
Shipping to Saudi Arabia, United Arab Emirates & Qatar
$45 shipping fee applies. Orders are shipped via UPS or FedEx with delivery in 2–6 business days.
International Shipping (All Other Countries)
$50, using trusted carriers like UPS or FedEx.
If you have any questions or need help with shipping timelines and availability, feel free to reach out to our team at info@voirbride.com — we’re happy to assist!
Need your order sooner than our standard production timeline? We offer Expedited Shipping options for time-sensitive orders.
Most of our bestselling styles are usually in stock in all sizes and can be shipped within 1 business day with Next Day Air delivery via UPS or FedEx.
If your item is not in stock and you selected Express Shipping at checkout, we will prioritize your order and expedite production to ship it as quickly as possible with Next Day delivery once ready.
To confirm if your size is available for immediate shipping or to request expedited processing, please contact us at info@voirbride.com before placing your order. We’re happy to assist and help you receive your order right on time
Payment Methods
At VOIR Bride, we offer a range of convenient payment methods. The available options for your order will be displayed during the checkout process.
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- PAYPAL
- Sezzle
- Apple Pay
- Google Pay
- Shop Pay
- GIFT CARD
- MAESTRO
- JCB